Level 2 Certificate in Retail Skills:

This qualification is aimed at individuals who are either already working within retail or would like to enter into the sector.
The qualification is made up of both mandatory and optional units.

  • Introduction to Retail
  • Building working relationships with colleagues
  • Communication in the workplace
  • Customer care
  • Understanding customer service in retail
  • Understanding how a Retail Business maintains Health and Safety
  • Understanding how individuals and teams contribute to a retail business
  • Understanding control, handling and the replenishment of stock
  • Understanding the retail selling process

Additional entry requirements
Minimum of level 1 in literacy or numeracy or an equivalent

Awarding Body:
Highfields Awarding Body