Level 2 Award Door Supervisor Private Security Industry 

Costs: £179.00 per Learner - Classroom

Course Summary
Door supervisors are responsible for the safety and security of customers and staff in venues such as shopping centres, hospital, warehouses, pubs, bars, nightclubs and other licensed premises or at public events. They spend most of their time at the premises’ entrance, checking the suitability of people coming in. Whether you work at a mall or office building, a door supervisor has a very important job to do – has the responsibility of being vigilant and protecting thier clientele.
Course Content
Each module is specifically designed to ensure you have the best chance of success and that you walk away with the key skills you need in order to work effectively as a door supervisor.

The Door Supervision course consists four units

Unit 1 – Working within the private security industry
• Know the purpose and main features of the private security industry
• Understand the legislation that is relevant to people working in the private security industry
• Understand relevant aspects of health and safety in the workplace.
• Know how to apply principles of fire safety
• Know how to deal with non-fire-related workplace emergencies
• Understand the principles of effective communication and customer care in the private security industry

Unit 2 – Working as a Door Supervisor within the private security industry
• Understand the behaviour appropriate for individual door supervisors, as defined by the Security Industry Authority (SIA) standards of behaviour
• Understand the elements of civil and criminal law relevant to door supervisors
• Understand search procedures and the reasons for having them
• Understand the powers of arrest and related procedures
• Understand the relevant drug legislation and its relevance to the role of the door supervisor
• Understand incident recording and crime scene preservation
• Understand licensing law and social responsibility
• Understand and be able to follow procedures for emergency situations
• Understand emergency procedures which should be followed by a Door Supervisor
• Understand how a door Supervisor can help to keep vulnerable people safe
• Understand queue management and venue capacity responsibilities relevant to a door supervisor.

Unit 3 – Conflict Management for the private security industry
• Understand the principles of conflict management appropriate to their role
• Understand how to recognise, assess and reduce risk in conflict situations
• Understand how to communicate effectively in emotive situations and de-escalate conflict
• Understand how to develop and use problem solving strategies for resolving conflict
• Understand good practice to follow after conflict situations

Unit 4 – Physical Intervention Skills for the Private Security Industry
• Understand Physical Intervention and the legal and professional implications of their use
• Understand how to reduce the risk of harm when physical intervention skills are used
• Be able to use non-pain related physical skills to protect yourself and others from assault
• Be able to use non-pain related standing holding and escorting techniques, including non-restrictive skills
• Understand good practice to follow after physical intervention.

Are there any entry requirements?
All learners need to have a minimum of a Level 2 in English Literacy. This qualification can only be undertaken by learners aged 18yrs old or over. Students MUST arrive with the correct ID as per SIA Requirements which will be detailed on delegate joining instructions. Delegates without the correct ID requirements will not be able to complete the course.

How long is the course?
The course is held over 4 days with minimum contact hours of 32.5 + 9 hours of Distance Learning

Does the course involve exams?
To pass the Door Supervisor course you will have to sit three multiple choice question examinations.
• Unit 1 – 40 questions – 1 hour long – pass mark 28
• Unit 2 – 45 questions – 1 hours and 15 minutes long – pass mark 32
• Unit 3 – 20 questions – 30 minutes long – pass mark 14
You will also be required to complete a practical physical intervention skills assessment for which we provide training for. There will also be a written test you will need to complete and pass.

How do I apply for my SIA badge?
Heart & Soul Community Training will help you to ensure your badge application runs as smooth as possible. We also help to reduce the chance of errors which may result in a delayed approval. To apply for the SIA badge. There is an additional cost of £190 which is paid directly to the Security Industry Authority (SIA). If you’re applying for your second badge it’ll be half price at £95.00.


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Email: Jayne@hscom.co.uk
Mobile: 07845 238858

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